New Patients FAQs
Like most doctors’ offices, Florida Center for Hormones and Wellness has new patient paperwork. Ours is longer than most. To make sure we understand everything that factors into your hormone health, we ask questions that help to explain your overall health, diet, sleep and exercise regime. As you journey to better health, we will ask you to complete surveys at each appointment so that we can monitor your progress in all areas from sleep, weight, energy level, sexual desire and clarity of mind. Often the changes you feel are gradual and it is important for the doctor to be able to see the progress you have made over time to insure you are getting the proper care and the results you desire.
We ask that you complete all the new patient paperwork and send it to our office prior to the visit. This gives the doctor time to review your responses before you come in. If the paperwork is not complete at your initial consultation, we will do our best to accommodate you. If the schedule allows, we can give you the paperwork and you can complete it in our office. However, in some cases, we will need to reschedule your appointment because we won’t have the ability to give you the full appointment without impacting other patients. Best bet is to complete the paperwork before you come in for that initial consultation.
The short answer is yes, but in some circumstances we can work with you. If you have had blood work done recently (within a few months of your appointment), you can send the results to your Patient Liaison, who will find out if it has all the tests we need. If it does have all the tests we need, we can use that. In some cases, we can take your blood the day you start treatment for a baseline, but you must have that approved by your Patient Liaison first. In most cases we recommend that you get your blood work completed one week prior to your initial consultation.
Your initial consult will be one hour, and we will have you do some blood work prior to the appointment. During this time, you will visit with the doctor and share how you have been feeling and your reasons for coming into the office. You will get a recommendation for treatment based on the results of your blood work and the description of your symptoms. We believe in treating the person not the number, meaning that blood work will be done for reference, but your recommendation will be driven largely based your description of how you are feeling. For this reason, we encourage complete openness. If you wish to begin your treatment, you will be able to do so that day.
Absolutely! We will answer all your questions at your initial consultation. We also encourage our patients to attend a Patient Orientation just prior to their consultation. Patient Orientations are offered twice a month. During the orientation, the doctor will explain what bio-identical hormones are, why they are medically necessary, and how they contribute to the longevity and quality of your life. At the orientation we also describe the other treatments we offer for sexual and overall wellness. This is not a sales session. It is an educational session designed to teach you about your treatment options, so you have more time during your consultation to discuss issues specifically about you! Check out the events calendar for the next Patient Orientation, and please sign up!
Cost depends on the treatment that is prescribed. We offer solutions for hormone health, sexual wellness, metabolic concerns, and a few aesthetic services. You can choose between a la carte pricing and our membership plan pricing. Membership plan pricing means that we calculate all the treatments you will be getting over a year and we divide the total into 12 monthly payments. The membership option can make it more affordable for you to get the treatments you need without having to come up with all of the costs at once.
If you have paid for your annual treatment in full and you wish to cancel prior to receiving all your treatment, you will get a refund. We ask that you follow the same cancellation policy as membership plans; provide a 30 day written notice and participate in an exit appointment with the doctor so we can be sure that you are well taken care of. Your refund will be processed by your Patient Liaison, who will identify the services you have received and convert those to our a la carte pricing. Then, your total paid will be subtracted from the treatments you received, and you will be reimbursed for the remainder.
Returning Patients FAQs
Florida Center for Hormones and Wellness has set up a convenient Patient Portal that you can access via your computer or a phone app. All your medications are stored in your secure portal and you can request a refill anytime. We ask that you give us three business day to respond to your refill request.
Once you log in to your portal, you will see a section called "Ask the Doctor". In this section, you can write questions to the doctor and receive a response usually within one to two business days. This is a great resource to get your questions answered by the doctor, but never use this feature for medical emergencies. If your issue is of an urgent nature, please call our office at 407-505-6456.
Yes, you can. You can use your insurance for all the blood work the doctor prescribes. In addition, if your insurance covers any of the treatments you get in our office, please ask your Patient Liaison for a Super Bill with diagnosis codes on it that you can submit for out of network benefits.
There is no medical reason why you would not be a good candidate for bio-identical hormone replacement therapy. Hormones are naturally produced in your body and are necessary for healthy living, so you are definitely a good candidate. If you are not feeling better with your hormones, please contact our office and talk to the doctor. Every person is unique, and hormones are metabolized differently for everyone. There are a number of reasons why may not be getting the full effect of the hormones and we need to work together to find the cause.